AWS SLA Summary

AWS SLA Summary
AWS ServiceSLAService CreditPctSLA Resource
RDS99.95%Less than 99.95% but equal to or greater than 99.0%10 %https://aws.amazon.com/rds/sla/
RDS99.95%Less than 99.0%25 %https://aws.amazon.com/rds/sla/
S399.9%Equal to or greater than 99.0% but less than 99.9%10 %https://aws.amazon.com/s3/sla/
S399.9%Less than 99.0%25 %https://aws.amazon.com/s3/sla/
EC299.95%Less than 99.95% but equal to or greater than 99.0%10 %https://aws.amazon.com/ec2/sla/
EC299.95%Less than 99.0%30 %https://aws.amazon.com/ec2/sla/
Route 53100 %5 – 30 minutes in a Billing Cycle1 day Service Credithttps://aws.amazon.com/route53/sla/
Route 53100 %31 minutes – 4 hours in a Billing Cycle7 days Service Credithttps://aws.amazon.com/route53/sla/
Route 53100 %More than 4 hours in a Billing Cycle30 days Service Credithttps://aws.amazon.com/route53/sla/
SLA Percentages
Availability %Downtime/MonthDowntime/WeekDowntime/Day
90% (“one nine”)72 hours16.8 hours2.4 hours
95%36 hours8.4 hours1.2 hours
97%21.6 hours5.04 hours43.2 minutes
98%14.4 hours3.36 hours28.8 minutes
99% (“two nines”)7.20 hours1.68 hours14.4 minutes
99.5%3.60 hours50.4 minutes7.2 minutes
99.8%86.23 minutes20.16 minutes2.88 minutes
99.9% (“three nines”)43.8 minutes10.1 minutes1.44 minutes
99.95%21.56 minutes5.04 minutes43.2 seconds
99.99% (“four nines”)4.38 minutes1.01 minutes8.66 seconds

  Useful Links Cloud Provider Service Availability https://cloudharmony.com/status

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